Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES for prints are calculated based on your cart total.

Exact shipping costs will be calculated at checkout however most orders are charged as a flat rate of $19.95 for amounts under $150 and $29.95 for amounts between $150 - $300.  Order values above $300 will be charged at a rate of approximately 15% of order value calculated before discounts and taxes. 

We ship within Canada & the continental United States, shipments overseas and to AK, HI, YK, NT, NWT will incur additional charges which will be quoted on a case by case basis.  Local pick up is available, simply choose this as an option at checkout.  

Shipping times vary greatly depending on your location and the current status of the shippers.  Once shipped you will receive a tracking number and the majority of orders will arrive within 5 business days.

All items are carefully packaged to prevent damage during transit and shipped insured.   However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print.  DO NOT THROW OUT any damaged materials until advised by us as the shipper may request an inspection.  We ship your order insured so once the damage claim has been approved we will send out a replacement piece.  No cash refunds will be given for damaged shipments.

OUR GUARANTEE

Our guarantee is simple, if for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost.  This includes defects such as loose canvas, bubbles, scratches, fading or warping.

What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please contact us here

WHO TO CONTACT? 

You can reach out at any time by sending us a message here

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!